Shipping Policy & Refunds
All orders as well as their associated shipping charges are processed in CAD. If you are an international customer, please add all items to your cart in CAD so you can reach the exact amount required for free shipping, and then use the currency selector (top right) to see the final amount in your currency, if needed.
We ship in the next 3 business days, and within a maximum of 14 business days, after an order has been paid. Weekends do not count as business days.
DUE TO THE NATURE OF THE PRODUCT AND THE SUBJECTIVITY OF TASTE, ALL SALES ARE FINAL, NON-EXCHANGEABLE AND NON-REFUNDABLE. IN CASE OF A DEFECTIVE ON ARRIVAL PRODUCT, READ BELOW.
If your product is defective on arrival, please contact us within 72 hours of reception with a picture of the defective product, so we can fix the situation for you. If you think the package has been lost by the shipping company, or for some reason you are unable to track it despite the tracking link provided, please contact us so we can rectify the situation.