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Shipping Policy & Refunds

All orders as well as their associated shipping charges are processed in CAD. If you are an international customer, please add all items to your cart in CAD so you can reach the exact amount required for free shipping, and then use the currency selector (top right) to see the final amount in your currency.

 

CANADIAN ORDERS:

We usually ship by Canada Post.

  • Orders under 100$: Flat-rate shipping charge of 9.99$ (expedited) and 19.99$ (express post)
  • Orders over 100$: Free shipping, with the possibility of upgrading to express post for a small surcharge

USA ORDERS:
  • Orders under 150 CAD: Flat rate shipping of 14.99 CAD (regular),19.99 CAD (expedited) and 39.99 (express)
  • Orders over 150 CAD: Free regular shipping, with the possibility of upgrading to expedited or express for a small surcharge.

 

INTERNATIONAL ORDERS:

  • Orders under 200 CAD: Flat rate shipping of 29.99 CAD (regular) and 49.99 CAD (expedited)
  • Orders over 200 CAD: Free regular shipping, with the possibility of upgrading to expedited for a surcharge.

We ship the next business day whenever possible, and within a maximum of 2 business days after an order has been placed. Weekends do not count as business days.

DUE TO THE NATURE OF THE PRODUCT AND THE SUBJECTIVITY OF TASTE, ALL SALES ARE FINAL, NON-EXCHANGEABLE AND NON-REFUNDABLE. 

If your product is defective on arrival, please contact us within 48 hours of reception with a picture of the defective product, so we can fix the situation for you. If you think the package has been lost by the shipping company, or for some reason you are unable to track it despite the tracking link provided, please contact us so we can rectify the situation.